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Important: Please inspect all products upon delivery or pickup. Claims must be reported within 24 hours of receiving the product.
Sannine Bathrooms does not accept returns or offer refunds for change of mind. We encourage customers to carefully review product details and specifications before purchase.
If a product is found to be defective or damaged upon receipt, it may be eligible for a return or exchange.
All returns must be authorized by Sannine Bathrooms. Unauthorized returns will not be accepted. To initiate a return, please contact us at info@sanninebathrooms.com.au with your order details.
All deposits are non-refundable, regardless of the reason for cancellation
Refunds are only provided for items that are defective, damaged, or otherwise meet the criteria for a return as outlined above.
Custom-made items, special orders, and items marked as clearance or final sale are not eligible for refunds.
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within 7-10 business days.
For eligible returns due to reasons other than product defects or damages, a restocking fee of 30% may apply.
Some products may come with a manufacturer's warranty. For any warranty claims, please contact us for guidance on the claim process and any documentation required.
All online pictures and images of products are for illustrative purposes only. Please note that sizes, colors, and dimensions of goods may vary in real life. It is expected that you have read the written product description before placing an order.
For any questions about our claims, returns, or refund policy, please contact Sannine Bathrooms:
Our team is here to help with any questions about claims, returns, and refunds
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